Q: We have a contract in place to supply all of our stationery, so how can I order your cartridges?
A: Some of our clients are in the same position. They have simply opted out from ordering toner cartridges through their existing stationery supplier and have opened their account with us. In doing this they increase their profits by spending less and are buying green in the process.
Q: How do I know my order has been successfully received and typically how long does it take to process?
A: A confirmation e-mail is sent on acceptance of an on-line order and is acknowledgement of receipt of your order. Any stock shortages will be notified accordingly. We aim to despatch all goods within 24 hours of receipt of order. Most orders will be despatched on the same day for orders received before 4pm. Orders received prior to 10am and are for delivery to London addresses, will be despatched and delivered on the same day. Orders received at the weekend will be despatched the next working day. Standard delivery is a next day courier service.
Q: I am told that if I use compatible toner cartridges instead of originals, I will invalidate my warranty. What will happen if my printer develops a fault after using your Impressions cartridge?
A: Firstly, using compatible cartridges will not invalidate your warranty. We fully guarantee the quality and the reliability of our toner cartridges. We will provide you with full service back-up from our own engineers. If any fault occurs with the cartridge, we will replace it without any questions being asked and give you an extra one free. As we are so sure our product will not cause any fault to any printer, we will supply you with free of charge service support for the first year that you trade with us. If an image fault develops on your printer, our engineers will attend your offices and remedy the fault.
Q: I have had problems in the past with compatibles. How is your product different and why should I buy from you?
A: We manufacture our own cartridges and what is more, we fully test each one prior to dispatch. This enables us to ensure all cartridges are 100% fully functional and that customers will not experience problems with them when they are installed in their printers.
Q: I understand the compatibles are cheaper, but what sort of savings can I make?
A: With Original Equipment Manufacturer (OEM) products the pricing has been fixed at high levels with no advantages or benefits over our products. The typical savings for you can be up to 40%. This will create major advantages and benefits by allowing you to re-allocate funds to other areas of your business.
Q: How can I be sure of the quality and reliability of your cartridges?
A: Again, we are convinced you will be impressed with both the quality and the performance of our cartridges. This is why we offer our new customers a ‘no obligation’ trial. You will select which of your printers will run this trial, install our supplied free cartridge and we will meet after an agreed period of time to discuss matters further.
Q: You mentioned you have your own service engineers. I have 20 printers in my offices and 6 different models. Can you offer a maintenance contract which will cover all of my printers?
A: Yes we can. Our fully comprehensive maintenance package is currently being enjoyed by many corporate companies in the city of London. The details of how this all works and what is included is featured on the enclosed ‘Maintenance Contracts’ information sheet.
Q: Do your cartridges last as long as originals?
A: Yes they do. You will never experience a reduction in the number of pages that our cartridges produce. In fact, in most cases, the yield of our cartridges will exceed that of OEM cartridges.
Q: I get my empties collected free of charge. Do you have the same service available?
A: We not only collect your empties without charge, we negotiate a rebate for our customers for quantities of returns. Unlike the original manufacturer, we make use of the returned cartridges by re-using them. This process is supports our sustainability efforts and is endorsed by the EU as part of the ‘Green Initiative’ and the ‘Agenda 21’ campaign. This means, by allowing us to collect your empties, you not only get a further discount, you are helping us with the global effort to reduce our carbon footprints.
